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Privacy and Cookies

Maison CAIA is committed to protecting and respect the information given to us by clients. Using our clients/ personal information lets us to better understand our customers.

We use your information in accordance with: The Data Protection Act 1998, The Privacy and Electronic Communication(EC Directive) Regulations, The EU General Data Protection Regulations (Regulations EU 20016/679), ('GDPR'). 

This policy is here to give a clear explanation of how we use and gather clients' personal information through the use of the online store. It will cover:

  • Information we may collect about you.
  • How we collect your data
  • How we may use your information
  • Disclosure of your details to the third party
  • Security of your personal information
  • Data retention
  • Your rights
  • Changes to your privacy policy 

Information we may collect about you

We collect your data when you place an order, return an order or contact our customer care team, sign up for marketing communication, create an account, and while browsing our website or using other services offered by Maison CAIA.

What we may collect:

  • Identity information: your name, surname, title, marital status, date of birth gender.
  • Contact Data: shipping and billing addresses, email address, telephone numbers 
  • Financial Data: credit card details.
  • Technical Data: browser type & version, time zone setting and location, operating systems, and other technology/platforms used on your devices to access our website.
  • Profile Data: purchases, orders, login information, your interests, feedback, survey responses.
  • Usage Data: your use of the website & services we provide.

How do we collect your data

Information you give us:

When you purchase goods online or sign up to receive further information published by Maison CAIA .

When you interact with our website we may automatically collect your browsing actions and patterns.

How we may use your information

 We use your personal information in accordance with the law, most commonly in the following circumstances:

  • when we need to enter into a contract with you.
  • when it is necessary for our legitimate reasons or your personal interest.
  • when we need to follow a legal obligation
  • when we have your consent prior to using your data. 

Refer to the table below on the data usage. 


      Purpose                   Type of data          Legal basis 
When you buy our product       Identity, Contact, Marketing,   Transactional, Financial 

   To execute the contract  with you 

  To meet our legal obligations (carry out  the anti-fraud activity)

Provide you with website services      Identity, Contact, Profile, Marketing   To ensure we provide you with correctly managed service.
To improve the website and its promotions      Identity, Contact, Profile, Marketing  
  To ensure we provide you with correctly managed service.
Monitoring website usage through cookies       Identity, Profile, Marketing    You have given the consent to our use of cookies on a cookie banner. Some cookies are necessary to check that service provided is administered correctly.
Marketing communication          Identity,Contact,Profile,Marketing You have given us your consent by signing up for marketing communications.
Holding your history data to contact you regarding new products for your taste.    Identity, Contact, Technical,  Necessary for legitimate reasons to ensure you get the information that might be of interest to you.
Analyze data, online behaviour, lifestyle to tailor marketing communication.     Contact, Profile, Technical, usage,  Necessary for legitimate reasons to ensure you get the information that might be of interest to you.
When you contact our Customer Care team.      Identity, contact It is contractual obligation to finalize and execute the contract.


 Disclosure of your details to third parties

Under certain circumstances, we may disclose your information, such as:

  • To our service providers who process data on our behalf and our instructions. We do not allow these parties to use your information for their purpose and we require them to respect the privacy of your personal data in accordance with the law.
  • In case of a legal obligation to comply with a legal obligation, such as government bodies, law enforcement agencies.

Maison CAIA does not sell or share personal information details with third parties for any purpose.

Security of your personal information

When you use your credit card to pay for the order, we ensure that this information is carried securely, in accordance with the Payment Card Industry Data Security Standard (PCI-DSS)

We may store your card details safely for use in future transactions. It is carried out accordingly with PCI-DSS, in a way that no other staff members will be able to access this information. 

We never store your security code.

Data Retention

We will only store your information as long as it is necessary to fulfill the purpose of its collection, such as legal, accounting, and reporting requirements.

Your legal rights

Under certain circumstances, you have legal rights according to data protection law concerning your personal information. 

1. Requesting access to your personal information

You have legal rights to request a copy of the personal information that we hold about you. To do that, contact "", we will respond within 4 working days. If you are an EU citizen and consider our use of information unlawful, you can file a complaint with the UK's supervisory authority.

2. Request correction to your personal information

You have the right to request changing the information we have about you.

3. Request to erase the information

You have the right to request that we remove/delete the information we hold about you, we will do so without any further information.

4. Object for/restrict of processing your information

If you feel like our data processing impacts your rights and freedoms, you have the right to object to the processing of your personal information.* However, in some cases we might demonstrate legitimate reasons to process your information which overrides your rights and freedoms.

If you want to establish data accuracy, if our use of data is unlawful, if you need us to hold your data (to defend legal claims) or in case of * remark above, you can request that we suspend the processing of your personal information.

 Request transfer of your data 

You can request that information that we have about you is transferred to you or a third party. This will be the information you have given us when purchasing and using other services offered by CAIA Intimates.

  Rights to withdraw consent

  You have the right to withdraw your consent to use your personal information if we are relying on it. In some cases, if you withdraw your consent, we might not be able to provide our services to you.

Changes to our privacy policy 

If any changes should happen to our privacy policy, our customers will be notified of this matter. If you would like, you could also visit our website to keep up with the changes. 


CAIA Intimates values our customers' & visitors' privacy. Our team knows the importance of private information and how it can be monitored.

What are cookies?

Cookies are not a program, they are text files with letters and numbers. When you will use our website cookies will be downloaded on you device. The next time you visit us, your device will find relevant cookies and send the information back to us.

This helps us to tailor our services to your needs, ensuring that for instance what pops up on your screen is of interest to your personality and lifestyle making it an easier and more enjoyable experience. There is no secret or confidential information that gets gathered by cookies, even thought we will be asking your consent to accept it.

We use cookies only to track and save the information that will facilitate your shopping experience. It is a small file of text, encrypted for privacy, to store and monitor the information on website visits. For us, at CAIA it is important to see our customers' & visitors' interaction with our website, to see our performance and ensure a good and consistent service.

You can see all the current cookies stored on your computer and delete them if you are not happy with it. 

How many cookies are there and what is the purpose?

Session cookies - limited and specific to each session so that you will not have to renter the information at the check out on anew page. These cookies are not stored on your device.

Persistent cookies-  The information gathered about your preferences, which gets stored on your device.

Third party cookies-  Introduced by another party and gathers information about multiple websites or sessions.

Necessary Cookies -  Essential for you to use our website and the information we collect relates to our website's operation.

Functionality Cookies - These cookies remember the places you have been when visiting our website, your language preferences and other changes you have made to use our website.

Performance Cookies - These cookies gather data on how you use our website, such as: what pages you prefer to visit, how you have found our website and any error messages that came up. These information will only be used to improve and facilitate your interaction with our website. These cookies are often place by third parties ( i.e. Google analytics)

Targeting or advertising - these cookies gather the data about your browsing habits in order to make advertising specific to your interest. We use them to limit the number of adverts you see and increase their effectiveness. Often these cookies are placed by a third parties for example advertisers when they see what websites you visit.

Social Media- These cookies are essential for us to share the information on social media like Instagram, Facebook and others which are relevant. These cookies are not in our control, but you can find out more about their cookies policy by visiting these social media websites.

Cookies we use

Our website is powered by Shopify, thus we are required to use Shopify cookie policy. 

We also use Google analytics cookie policy, to help us distinguish users, regulate the request rate, remember the information about your previous visits, remember traffic source information, determine the start and end of the session, remember value of visitor-level variables.

If you want to find out more about cookie policy please visit

If you want to find out more about our Privacy Policy, please visit our Privacy Policy page.